Huntsville Hospital

Our Mission: To provide quality care that improves the health of those we serve.

Established in 1895, Huntsville Hospital serves as regional referral and trauma center for more than a million people in north Alabama and southern Tennessee. A not-for-profit institution, Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second largest hospital in Alabama.

In recent years, the hospital has expanded its service throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in these Alabama counties: Madison (Huntsville Hospital, Huntsville Hospital for Women & Children, Madison Hospital), Limestone (Athens-Limestone Hospital), Morgan (Decatur Morgan Hospital: Decatur General & Parkway campuses), Colbert (Helen Keller Hospital) and Franklin (Red Bay Hospital). Huntsville Hospital Health System is the sixth largest publicly-owned hospital system in the nation.

Patient and Family Concerns -- Our goal is for patients to have an excellent experience during their stay at Huntsville Hospital. Patients or family members with questions, concerns or grievances are encouraged to:
1.) Press the call button to speak with your nurse.
2.) Ask to speak with your Charge Nurse or Nurse Manager.
3.) If your needs remain unmet, contact the Patient/Family Advocate at (256) 265-2421 or (256) 265-9449, M-F, 8 a.m.-5 p.m. All voicemail messages are returned promptly. If after 5 p.m. or on weekends, you may request assistance from the Administrative Supervisor by dialing "0" (on-campus) or (256) 265-1000 (off-campus).
4.) If further assistance is required, please ask your Charge Nurse to contact the administrative supervisor.
5.) Written correspondence may be sent to: Huntsville Hospital Customer Service, 101 Sivley Rd., Huntsville, AL 35801 or customersvc@hhsys.org.

Facebook wall posts or Facebook inbox messages are not effective in expediting your concern or grievance. Out of respect for our caregivers and other staff who work hard to provide excellent care, posts determined to be derogatory in nature will be deleted by an administrator. Before deleting the post, we will attempt to provide the appropriate contact information to address your concern.

Huntsville Hospital has a no solicitation policy, and that policy extends to our Facebook page. We respectfully ask that you refrain from promoting your business or posting about special offers for hospital employees on our Facebook wall. Posts determined to be solicitation will be deleted by an administrator.